Shipping and Delivery
Delivery, Pick up & Payments
Payment Methods
You are welcome to pay by COD, bank transfer, or Credit Card either in person or over the phone. Customers are required to pay at the time of order placement.
Ordering
To place an order with Geraldton Hill, browse our online store, add your favourites to a wishlist or take note, then phone Lynn on (+61) 0412 080 241 or email via geraldtonhill88@gmail.com to place your order. Let us know if it is more convenient for you to pick your order up from Grange, SA, or whether you would like the order posted. Postage/freight will be calculated and confirmed before shipping.
Pickup
Orders can be picked up from Jetty Road, Grange, SA at a determined time.
Postage/Freight
Geraldton Hill is a boutique producer, and as a result, most products are made to order so a weeks’ notice is likely required for manufacture from the time of order to dispatch. We are always working on a quicker turn around for you, but to ensure freshness we do not hold a large amount of stock on hand. If you require a quicker turn around, please let us know and we can discuss the best options to meet your needs.
Please let us know if you have a preferred delivery date, or require the order by a certain date.
Geraldton Hill uses Australia Post or selects couriers and carriers for deliveries depending on the delivery location. If you are not in a major city and wish to have us use a particular preferred delivery method, please let us know so we can discuss the best options.
Care of your Geraldton Hill order
Geraldton Hill is not responsible for stock that is damaged after receipt of delivery as a result of not being stored in an environment suitable for quality couverture chocolate products. Chocolate is kindly forgiving, but will not withstand greatly fluctuating temperatures such as being stored in a normal refrigerator then moved to a warm environment. This generates condensation creating a faulty appearance. Whilst this affect does not change the taste it certainly compromises the beauty of the product. For optimum product shelf life quality and longevity it is recommended that Geraldton Hill products be stored in a cool dry spot away from direct sun light as close to 16-18 degrees as possible. Geraldton Hill is always available to discuss customer questions or concerns, so please do not hesitate to contact us. Geraldton Hill is committed to manufacturing quality products and customer satisfaction.
Hot Weather Policy
Geraldton Hill takes precautionary packaging measures for hot weather delivery protection. We will assess the weather on and around the day of pickup and delivery and will advise you if a hold on a delivery is deemed required for a more temperature friendly day. We hope you will understand if this does occur as will not take risks and compromise your order. We take great pride in the unique decadent products we hand create for you and strive for 100% complete satisfaction and enjoyment.
Damaged Products & Returns
PLEASE CHOOSE CAREFULLY. Returns and refunds will not be made on items ordered incorrectly. If you are not sure, please contact us so we can assist you with your decision.
If you receive a product damaged in transit, contact us as soon as possible so we can proceed with resolving issues & contacting the appropriate delivering company to make a claim. Please take a picture of the package before opening and after opening. As this will be required for us to make a claim. Claims with us must be made WITIHIN 3 DAYS OF RECEIVING THE GOODS. Claims after 3 days will not be processed. If we require the product to be returned, it must be returned in the condition that it arrived, unopened in the original packaging. Damaged orders are rare as we take care to ensure they arrive safely, however the odd glitch occurs and returns and refunds are dealt with on an individual basis.
International Orders
Currently we only delivery within Australia.