Delivery, Pick up & Payments

Payment Methods

You are welcome to pay by COD, bank transfer, or Credit Card either in person or over the phone. Large orders and new customers are required to pay at the time of order placement.

Pickup

Hello and welcome to delivery and pick up page! Here you can read some details about a nifty little lifecycle of your order’s journey from the time you place your order to your new treasures arriving at your doorstep. At first you choose the product you like. Then you put into your shopping cart and pass the checkout process in a few clicks. Our store offers several payment and delivery methods, so you have an opportunity to choose which one is the most convenient for you.

If you are an Adelaide resident, you are more than welcome to arrange to Pick Up your order. Simply request this upon placing your order.

If a Pick Up is not convenient, simply ask for a Meet Up or full delivery Option and arrangements can be made upon ordering. Delivery charges may apply.

Delivery

Our goal is to make ordering, checkout and delivery as easy as possible. We are always available to discuss with you the best options to allow your order to arrive at its destination when required.

Geraldton Hill is a boutique producer, and as a result, most products are made to order so a weeks’ notice is likely required for manufacture from the time of order to dispatch.  We are always working on a quicker turn around for you, but to ensure freshness we do not hold a large amount of stock on hand. If you require a quicker turn around, please let us know and we can discuss the best options to meet your needs.

Please include a preferred delivery date in the comments box before submitting your order.

If you are in the vicinity of the Geraldton Hill studio, you are always more than welcome to stop in at the studio to pick up your order.  Please arrange an appointment time to ensure it is ready and we are not out making a delivery or collecting supplies.

Geraldton Hill uses Australia Post or selects couriers and carriers for deliveries depending on the delivery location. If you are not in a major city and wish to have us use a particular preferred delivery method, please let us know in the delivery notes along with your order or feel free to contact us to discuss best options.

Delivery at exact & specific times of the day or on weekends is not possible unless the delivery is in the Adelaide metro area and made by a Geraldton Hill staff member.

At this stage we are unable to ship to PO Boxes.

Insurance is always added to delivery charges to cover your special order.

Orders must be received in person and signed for.  If no one is at the address when the package is delivered, a re-delivery fee may be incurred.

Delivery times vary according to your location and can vary generally from 1-6 days.  Order dispatch is generally targeted for Monday to Wednesday to ensure deliveries arrive before the weekend particularly in the warmer months. Orders are packed well with cooler blocks in the warmer months, so all effort is made for a successful delivery ensuring orders do not sit on loading docks over weekends.

Rural orders will incur extra freight charges based on location.  Price will be confirmed upon receipt of order.

Up to 400g | $8.50

500g – 1kg | $10.95

1kg – 3kg | $13.80

3.1kg – 5kg | $17.55

5.1kg – 8kg | $31.35

8.1kg – 10kg  | $35.10

Orders over $200 | $15 Freight

Care of your Geraldton Hill order

Geraldton Hill is not responsible for stock that is damaged after receipt of delivery as a result of not being stored in an environment suitable for quality couverture chocolate products. Chocolate is kindly forgiving, but will not withstand greatly fluctuating temperatures such as being stored in a normal refrigerator then moved to a warm environment. This generates condensation creating a faulty appearance. Whilst this affect does not change the taste it certainly compromises the beauty of the product. For optimum product shelf life quality and longevity it is recommended that Geraldton Hill products be stored in a cool dry spot away from direct sun light as close to 16-18 degrees as possible. Geraldton Hill is always available to discuss customer questions or concerns, so please do not hesitate to contact us. Geraldton Hill is committed to manufacturing quality products and customer satisfaction.

Hot Weather Policy

Geraldton Hill takes precautionary packaging measures for hot weather delivery protection.  We will assess the weather on and around the day of pickup and delivery and will advise you if a hold on a delivery is deemed required for a more temperature friendly day. We hope you will understand if this does occur as will not take risks and compromise your order. We take great pride in the unique decadent products we hand create for you and strive for 100% complete satisfaction and enjoyment.

Damaged Products & Returns

PLEASE CHOOSE CAREFULLY. Returns and refunds will not be made on items ordered incorrectly.  If you are not sure, please contact us so we can assist you with your decision.

If you receive a product damaged in transit, contact us as soon as possible so we can proceed with resolving issues & contacting the appropriate delivering company to make a claim. Please take a picture of the package before opening and after opening. As this will be required for us to make a claim.  Claims with us must be made WITIHIN 3 DAYS OF RECEIVING THE GOODS. Claims after 3 days will not be processed. If we require the product to be returned, it must be returned in the condition that it arrived, unopened in the original packaging. Damaged orders are rare as we take care to ensure they arrive safely, however the odd glitch occurs and returns and refunds are dealt with on an individual basis.

International Orders

International orders are dealt with on an individual basis and no promises are made that international orders will be accepted as location and weather plays a large role in whether they can be delivered successfully. Delivery fees will apply according to international delivery charges at the time of ordering to the required destination.

If you have any questions prior to placing your order, please do not hesitate to contact us directly by phone 0412 080 241 or email info@geraldtonhill.com.au

If you have made a mistake with your order, please contact us immediately & we will assist you in editing the order. Please note that we cannot make changes to orders that have already left our premises.

For all domestic orders to major cities of $250 or more will receive a flat rate delivery fee of $14.95.